FAQ

Frequently asked questions

How and when do I get the Digital Products?


As soon as an online payment is received, a confirmation email is sent to you with a download link. (The link also appears on the Thank You page.)

All you need to do then is click on the link to download your product!

The link will be valid for 30 days




I have a problem with my order, what can I do?


For any problems regarding your orders, please contact me. I will help any way I can!




I bought the wrong Digital Product, can I get a refund?


Unfortunately, in most cases Digital Product cannot be refunded so please make sure you check previews and read product descriptions before purchasing. If you have purchased the same product twice by mistake (through this website), a refund can be provided. However, this does not include the case where a bundle has been purchased after one of the sub-topics in that bundle had been purchased. Don't hesitate to contact me if you would like to check.




I forgot to download my Digital Product before the 30 days, can you help?


Contact me and provide your order number. A new link will be sent to you




How can I contact you?


You can contact me through this website directly: click the "contact" tab at the top of the website . You can contact me via this email address: contact@laprofdefrancais.com You can contact me through my Facebook page: @frenchresources (there is also a link to my facebook page at the bottom of the "home" page of this site)




Can I buy your resources on another website?


Yes! My resources are also available on the Tes Website. Just type "laprofdefrancais" to find my shop or use the link to my Tes shop at the bottom of the "home" page of this website. Please note: prices on the Tes website are slightly higher that here due to Tes fees.




I don't have a paypal account, how can I buy your resources?


You don't need to create a Paypal account to buy my resources. If you click on "Check out with Paypal" you will be given two choices: "Pay with Paypal" and "Pay by Credit or Debit Cards". Choose the second option and simply enter your details once you have seclected "Pay as a guest". You can also buy my resources of the Tes Website. Simply type: "laprofdefrancais" to find my Tes shop. Please note: prices are slightly higher on the Tes due to their fees.




Will the Freebies always be accessible?


There will always be a Freebies section on my website. Each of these Freebies will be accessible for a long time but some of them might be taken off after a while to make room for new Freebies. If a freebie you wanted has disappeared, you can always contact me via my facebook page: @Frenchresources and I will send it to you directly.




Do you only sell resources for KS5/ AQA?


Currently, yes ... but... I've started AQA GCSE resources and these will start appearing pretty soon!




Can I request for a resource to be made?


You can let me know which resources you would find most useful by answering the quick poll on the "Home" page of this Website. If the answer options do not include the resource you had in mind, you can always drop me a message and I will see what I can do.




Can I request an invoice?


Sure! Contact me with details of the resources you would like and leave your email address. I will send you an invoice and further information.




I have a question which is not covered in the FAQ


Simply contact me and ask your question :)




I have added resources to my Cart but nothing comes up when clicking "View cart"


This happens sometimes. Just click refresh and your products will show.




Who can I share the resources I bought with?


You are free to share the resources you have bought with your students. However, resources are for a single user and cannot be shared with colleagues. If you wish to purchase these resources for you MFL department, please contact me for a school license and invoice.




Can I buy your resources for my MFL department?


Resources available are for single user (i.e: they cannot be shared with colleagues). If you would like to buy for departmental use, please contact me for an invoice.





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